Firstly, please verify that location services are enabled on your mobile device and test the app on mobile data and Wi-Fi to determine any connection differences.
If you are still facing the same issue, please follow the steps below:
1. Exit the app
2. Delete the app from your device
3. Turn your device off and on again
4. Re-install the app from the relevant App Store
Please note you can also watch and listen live through mobile-browser, so you can also try watching via Safari or Chrome on your mobile/tablet device.
If the issue still occurs, please contact email@example.com