If you have purchased a video match pass and the stream is failing to load, there are a few steps you can run through yourself.
1. Make sure you're not running an ad-blocker
Some ad-blockers can interfere with live video playback so we recommend turning any ad-blockers off and refreshing the page, then try and reload the video stream.
2. Make sure cookies are enabled
You will need to ensure cookies are not disabled to run iFollow. You can check that you have cookies running by following the instructions for the relevant browser below.
3. Upgrade your browser
Make sure you are running the latest version of your browser. You can check this by following the instructions for the relevant browsers below.
4. Try another browser
If none of the above troubleshooting steps solve your issue, try downloading another browser.